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SILENTREGISTER’S SPAM POLICY


SilentRegister.com, will not, under any circumstances, tolerate Spam, UBE (Unauthorized Bulk Email) or UCE (Unauthorized Commercial Email) and will not allow individuals to “hide” behind our services in order to engage in, or to avoid detection from being involved in, these prohibited activities. We have drafted this policy so that every existing and potential SilentRegister customer is on notice as to the steps SilentRegister will take to ensure that its services do not become a vehicle or shield for spammers.

SILENTREGISTER RESERVES THE RIGHT TO TERMINATE ITS SERVICES FROM ANY DOMAIN KNOWN TO BE ORIGINATING SPAM, WITHOUT QUESTION. IF SILENTREGISTER RECEIVES A COMPLAINT AT ABUSE@SILENTREGISTER.COM ( OR VIA CERTIFIED OR TRACEABLE COURIER MAIL) THAT A DOMAIN NAME IT HAS REGISTERED ON BEHALF OF A SILENTREGISTER CUSTOMER IS TRANSMITTING SPAM, VIRUSES OR OTHER HARMFUL COMPUTER PROGRAMS….

· SilentRegister will investigate the complaint within 48 hours of its receipt.

· If the complaint appears valid, SilentRegister may at its sole discretion, within 24 hours of this determination: (i) redirect the DNS servers associated with the domain name, thereby deactivating the domain name’s account; and (ii) contact, via email, the SilentRegister customer on whose behalf SilentRegister registered the domain in question.

WHEN SILENTREGISTER CONTACTS YOU ABOUT A COMPLAINT REGARDING YOUR DOMAIN NAME….

· You must respond to SilentRegister’s email within 72 hours of it being sent. If you do not respond to SilentRegister’s email within 72 hours, SilentRegister will send you a final email notification (“final notice”) asking you to respond within 24 hours. If you do not respond to the final notice within 24 hours, SilentRegister will immediately cancel both our private registration services as well as the domain name that is the subject of the complaint investigation.

· Your email response must be sent to the email address specified by SilentRegister.

· In order to protect the identity of the complainant, SilentRegister will not forward complaints and/or headers it receives. SilentRegister may, when necessary, and at its sole discretion, send an example of a complaint to help identify the mailing in question.

· Your response must specifically answer the complaint. Specific responses include but are not limited to: providing conclusive evidence that the complainant affirmatively “opted in” to receive the mail in question from the domain in question, that no Spam transmission occurred, or an acknowledgement of transmitting Spam and a pledge to cease sending Spam and/or having Spam sent on your behalf.

· If SilentRegister, in its sole discretion, considers your response to be inadequate in anyway, SilentRegister will immediately cancel our private registration services and the domain name that is the subject of the complaint investigation.

· If SilentRegister deactivates your account, and determines, in its sole discretion, that your pledge to discontinue the prohibited practice is legitimate and in good faith, you will be charged a mandatory, non-refundable reactivation fee of $50.00. This reactivation fee must be processed by SilentRegister before it reactivates and redirects the DNS servers associated with the domain name that has been the subject of the complaint investigation.

· If SilentRegister receives further complaints regarding the domain name that appear to be valid, SilentRegister will immediately cancel our private registration services and the domain name without any notice to you.

SILENTREGISTER RETAINS THE RIGHT TO CANCEL AT ANY TIME, AND WITHOUT ANY LIABILITY TO YOU, OUR PRIVATE REGISTRATION SERVICES AND ANY DOMAIN NAME IT HAS REGISTERED ON YOUR BEHALF, FOR REASONS INCLUDING, BUT NOT LIMITED TO, THOSE SET FORTH IN SECTION 4 OF OUR DOMAIN NAME REGISTRATION AGREEMENT. UNDER NO CIRCUMSTANCES WILL REFUNDS BE ISSUED IN THE EVENT SILENTREGISTER CANCELS OUR PRIVATE REGISTRATION SERVICES AND/OR A DOMAIN NAME WHICH HAS BEEN REGISTERED ON YOUR BEHALF, REGARDLESS OF THE REASON FOR CANCELLATION.

 

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